Costa, the UK’s favourite coffee shop, today announces that it will be opening a new store within Heathrow’s Terminal 2 : The Queens Terminal in June 2014.
With an investment of around £1 million, the 3,000 sq ft store located in international departures will be a unique store design in the Costa estate. With coffee at its heart, the design makes a clear departure from Costa’s current interiors.
Energy efficient lighting and bespoke coffee flower decorative panels will clearly zone a mix of both relaxed seating and meeting areas to meet differing customer occasions. The counter and service points form a central focal point and have been designed to maximise efficiency and speed of service. A dedicated iPad station will also be installed for customer use to check emails, play games and browse the web ahead of their flights.
James Hamilton, Head of UK Acquisitions & Estates at Costa, comments:
'We are very excited to be bringing a bespoke store design to Terminal 2. Airport customers are looking for convenience; great coffee and food; and a quick service. By working closely with the Heathrow team we believe that the new store layout will clearly reflect our travelling customer’s needs whilst creating a sleek, modern feel.'
Muriel Zingraff, Heathrow’s Retail Director said:
'We’re delighted to be working with Costa on delivering a new innovative store design for the new Terminal 2. The UKs favourite coffee brand already has nine other outlets within Heathrow and has proven to be very popular amongst our travellers from all over the globe.'
Notes to editors
- In 2012, Heathrow challenged retailers to respond to six key directions including multi-channel experiences, customised services and an emphasis on mobile interaction on in order to win a contract at Terminal 2
- Each unit at Terminal 2 received an average of five proposals, surpassing the tender process for Terminal 5
- Terminal 2 will have 67 outlets in total including shops, bars and restaurants
- Heathrow has been named ‘Best Airport for Shopping’ four times in a row at the Skytrax World Airport Awards, independently voted for by passengers (2010, 2011, 2012 and 2013)
Terminal 2 : The Queen’s Terminal, phase 1 is a £2.5bn development:
- The terminal will eventually serve 20 million passengers a year and be home to 23 Star Alliance airlines, as well as Aer Lingus, Virgin Atlantic Little Red and germanwings carriers
- An average of 55,000 passengers will arrive and depart from the Terminal daily once in full operation
- Despite being built in the centre of the world’s busiest international airport, the construction project has not disrupted daily operations. The project is one of the largest privately funded construction projects in the UK and will have supported 35,000 jobs across the country by the time it opens
- The old Terminal 2 opened in 1955, shut after 54 years of service in 2009.
