Heathrow Express, the fastest way from London to Heathrow, has made Paddington station the first UK railway station to offer Flight Information Display Screens and Common User Self Service Customer Check In Services. These facilities have been designed to make travelling to the airport more convenient and efficient for customers.
Heathrow Express Managing Director Richard Robinson stated: “At Heathrow Express we never underestimate the stress of travelling and continually strive to enhance our service through leading innovations. People do not always get the opportunity to print their boarding pass before getting to the airport. By introducing this service at Paddington, customers have the opportunity to print their boarding pass and avoid the hassle of queuing for check in at the airport. Customers can then proceed direct to their airline’s designated bag-drop if they have hold luggage. Customers can rest assured on the train because they already know where they are sitting on the plane.”
Heathrow Express trained staff have been answering the same questions from customers for over ten years: ‘Which terminal?’ and ‘Where do I check-in?’ With an average of 40,000 flights a year leaving Heathrow, the launch of these new enhanced information services will help reduce confusion with passengers trying to find their way to check in.
The Customer Check In Services consist of three machines located below the screens and next to the Heathrow Express ticket office. The machines are easy to use with touch screen facilities. Customers can print their boarding pass and view their flight information before they even arrive at the airport, helping them to feel more at ease on their way to Heathrow. The machines are initially available for passengers travelling on four airlines: Delta Air Lines, Finnair, Iberia and United Airlines.
The Flight Information Display Screens show the day’s flights, the airlines, the terminal and departure times. They are placed by the Paddington Station Heathrow Express ticket office and half way down platforms 6 and 7, which are dedicated solely to Heathrow Express.
United Airlines: United Airlines operates approximately 3,300 flights a day on United and United Express to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C From London Heathrow, United offers daily services to Washington D.C. , Chicago, Los Angeles and San Francisco. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States.
Delta Air Lines: Delta Air Lines is the world’s largest airline and operates daily non-stop services from London Heathrow’s Terminal 4 to New York, Atlanta, Detroit and Minneapolis. From its hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Salt Lake City, Amsterdam and Tokyo-Narita, Delta, its Northwest subsidiary and Delta Connection carriers offer service to 356 destinations in 65 countries and serve more than 170 million passengers each year.
Iberia: Iberia is Spain’s largest air transport group and the fourth-largest in Europe. It is also the leading airline on routes between Europe and Latin America, with the most flights and destinations – more than 120 weekly flights to 17 different American cities. In total, Iberia operates 1,000 daily flights to 117 destinations in 43 countries and carried more than 28 million passengers last year.
For more information about Heathrow Express visit www.heathrowexpress.com
