More families than ever expected to reunite as Heathrow prepares for busiest Christmas on record

• Heathrow welcomed more than 6.6 million passengers last month — its busiest November on record. In November six more routes passed the one million passenger mark for 2025, (Mumbai, Lisbon, Abu Dhabi, Zurich, Singapore and Boston). 
• Heathrow is expecting its busiest December and Christmas Day ever, as the world’s most connected airport helps reunite more families than ever before this festive period. 
• Passengers can travel with confidence this Christmas with a record number of colleagues and one million litres of anti/de-icing products for runways, taxiways and stands on hand to keep planes on the move. 
• Heathrow remains Europe's most punctual hub, with 96% of passengers waiting less than five minutes for security and 96% rating their airport experience as good or excellent so far this year. 
• The festive spirit can be felt across all terminals throughout December. Team GB athlete Ellie Kildunne, who led the England rugby team to World Cup victory this Autumn, becomes first to take on the new role as the voice of the airport. Ellie will be providing special merry shout-outs and heartfelt holiday messages to passengers over the loudspeakers. 
• Passengers are making the most of Heathrow’s award-winning retail to get last minute Christmas gifts with a bottle of Scottish whisky being sold every 28 seconds on average. 
• During the Christmas holidays (19 December – 5 January 2026) families can enjoy the popular Kids Eat Free offer at participating restaurants. There will also be visits from Santa and a complimentary gift-wrapping service available across the airport. Trees, festive wreaths, fairy lights and icicles will adorn all terminals with performances from carol singers, The Jingle Belles. 
• The Government has selected Heathrow’s third runway plan as the best way to expand the UK’s gateway to growth. A definitive decision from the CAA on regulating the next phase is needed as soon as possible to avoid delaying this vital project. 

Heathrow CEO Thomas Woldbye said: “We are fully prepared to deliver an exceptional Christmas experience, ensuring passengers enjoy the festive atmosphere across our terminals.  

“Millions of passengers have enjoyed exceptional levels of service across the airport this year and those travelling through Heathrow this December can look forward to the best possible start to their journeys this holiday season.”