- Following a full market tender, Heathrow has awarded an agreement to Global Exchange to provide its currency exchange service across the airport
- Global Exchange will begin to provide services at Heathrow in January 2026, from 23 in-terminal bureaux locations
Today, Heathrow has announced a new partnership with Global Exchange to provide currency exchange services across all four of its terminals, from January 2026.
The agreement will see Global Exchange delivering a refreshed and enhanced currency exchange proposition throughout the airport. With a focus on customer service and digital solutions, Global Exchange is set to elevate customer experience for passengers with a wide range of currency needs.
Global Exchange’s Heathrow proposition includes a digital-led offer, including latest technology ATMs, cash to cash self-service dispensers, digital customer transaction screens with multilingual capability and online Click & Collect services.
The introduction of 23 modern bureaux locations at Heathrow represents a significant increase in Global Exchange’s UK market presence. The currency exchange provider operates across the UK, with existing bureaux in Bristol and London City airports, and numerous central London locations.
Combining in-terminal and online service offerings designed to support a smooth airport experience for Heathrow passengers, Global Exchange’s new proposition will provide travellers with enhanced choice and convenience both in preparation for, and during, their journeys.
Fraser Brown, Retail Director at Heathrow Airport, said: “Heathrow is delighted to welcome Global Exchange to the airport. As a result of its world-leading technology and dedication to customer service, Global Exchange has established itself as a recognised market leader. We look forward to the Global Exchange team joining Heathrow and delivering travel money products and services that will help us to make every journey better.”
Isidoro J. Alanís, Global Exchange Group President, said: “The opportunity to offer our services at Heathrow is a true milestone for Global Exchange. This reinforces and endorses our positioning as the world’s leading company in our sector. We are very excited for this project and ready to embark on this journey in partnership with a world class airport, and we are especially committed to offering passengers an exceptional currency exchange experience, with the quality, innovation and professionalism that represents our brand.”
Global Exchange will take over the provision of Heathrow´s currency exchange services from current provider, Travelex. Travelex has been a committed and valued partner of Heathrow, providing customers with excellent service for the last 39 years.
ENDS
About Heathrow
Heathrow is the UK’s international gateway and the largest airport in Europe – connecting to 230 destinations across 85 countries. The airport welcomes over 200,000 passengers on roughly 1,300 flights each day, and serves as Britain’s hub for trade, tourism and investment. Over 80,000 colleagues work at Heathrow – the airport directly employs about 10% of them, with the rest working for Team Heathrow partners including airlines, ground handlers and retailers.
About Global Exchange
Global Exchange, a Spanish multinational company based in Salamanca, is specialised in providing currency exchange services to tourists at international airports worldwide.
With over twenty-nine years of extensive experience, the company is the world leader in currency exchange services with near 500 offices strategically located in 88 international airports across 31 countries on 5 continents. Its 2,900 employees serve 12.5 million customers worldwide.
