July sees improving passenger experience at Heathrow following cap on departing numbers picture

July sees improving passenger experience at Heathrow following cap on departing numbers

11 August, 2022

July sees improving passenger experience at Heathrow following cap on departing numbers

 

  • We have seen the largest rise in passenger numbers of any European airport in the last year. Over 6 million people travelled through Heathrow in July and an estimated 16 million are expected between July and September.
  • The cap on departing passenger numbers has delivered improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality and baggage delivery.
  • Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective.
  • Recruitment for this summer’s getaway began last November, and we have hired an additional 1,300 recruits. Security resource is back at pre pandemic levels, enabling 88% of Heathrow passengers to clear security within 20 minutes or less. 
  • Border Force has performed well so far this summer and we are working to help them secure sufficient resource to serve the peak in passengers returning to the UK over the next few weeks.

Heathrow CEO John Holland-Kaye said: “Passengers are seeing better, more reliable journeys since the introduction of the demand cap. I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays. This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.”

 

 

Traffic Summary

      
        
 

July 2022

     
        
 

Terminal Passengers
(000s)

 Jul 2022

% Change

Jan to
Jul 2022

% Change

Aug 2021 to
Jul 2022

% Change

 

Market

 

 

 

 

 

 

 

UK

             265

58.4

           1,873

194.7

           3,006

176.9

 

EU

           2,223

247.3

         11,368

507.6

         16,755

268.3

 

Non-EU Europe

             414

233.1

           2,465

469.1

           3,569

258.7

 

Africa

             242

203.9

           1,541

250.4

           2,142

182.3

 

North America

           1,755

656.5

           7,964

1030.4

         10,597

802.3

 

Latin America

             155

327.3

             950

956.5

           1,272

555.1

 

Middle East

             708

428.0

           3,663

550.7

           5,400

341.8

 

Asia / Pacific

             550

465.5

           2,561

311.5

           3,677

208.6

        
 

Total

           6,312

317.8

         32,384

504.3

         46,418

315.6

        
        
 

Air Transport Movements

 Jul 2022

% Change

Jan to
Jul 2022

% Change

Aug 2021 to
Jul 2022

% Change

 

Market

 

 

 

 

 

 

 

UK

           2,026

16.2

         15,551

111.9

         25,427

107.5

 

EU

         15,217

120.0

         90,637

283.8

       139,581

158.0

 

Non-EU Europe

           2,751

141.5

         18,764

280.7

         28,268

169.7

 

Africa

           1,042

58.4

           7,763

89.9

         11,561

64.3

 

North America

           7,484

196.9

         40,163

146.2

         58,625

115.7

 

Latin America

             637

113.0

           4,333

306.1

           6,423

193.6

 

Middle East

           2,370

72.7

         14,037

70.0

         22,822

57.1

 

Asia / Pacific

           2,492

44.1

         15,203

26.6

         26,162

22.7

        
 

Total

         34,019

107.7

       206,451

166.0

       318,869

113.9

        
        
 

Cargo
(Metric Tonnes)

 Jul 2022

% Change

Jan to
Jul 2022

% Change

Aug 2021 to
Jul 2022

% Change

 

Market

 

 

 

 

 

 

 

UK

               35

81.6

               92

-26.6

             187

16.6

 

EU

           8,057

-21.9

         62,210

-12.6

       112,250

2.8

 

Non-EU Europe

           3,024

-39.0

         22,723

-41.5

         51,462

-19.7

 

Africa

           5,864

5.9

         49,919

8.1

         81,351

2.7

 

North America

         43,175

8.4

       315,396

19.4

       532,917

26.6

 

Latin America

           3,845

70.0

         23,387

115.6

         36,031

33.5

 

Middle East

         20,744

11.1

       132,107

2.5

       231,777

5.3

 

Asia / Pacific

         25,299

-25.0

       192,497

-12.5

       374,906

2.9

        
 

Total

       110,044

-4.6

       798,331

2.3

    1,420,881

10.6