We are extremely disappointed by the findings from the latest Kelkoo report into airport prices – and perplexed as to how they reached these conclusions which are both misleading and incorrect.
Their data is based on inaccurate prices and includes products Heathrow does not sell.
All passengers, travelling from Heathrow, regardless of destination, are offered a single price enabling them to take advantage of great savings across a wide range of products and brands compared to the high street, typically at discounts of 15% or more.
We are committed to offering passengers the best possible deal and benchmark our prices against those on the high street to ensure we offer great discounts.
Furthermore, many technology items are offered at better prices than the internet against the websites of Amazon, John Lewis or Comet.
