Redefine Your Beauty: Heathrow launches experiential retail campaign across all terminals picture

Redefine Your Beauty: Heathrow launches experiential retail campaign across all terminals

07 August, 2025

Redefine Your Beauty: Heathrow launches experiential retail campaign across all terminals

Heathrow has today launched a bold new beauty and wellness-focused campaign – Redefine Your Beauty – running throughout August, September and early October, across all four terminals.

Working in close collaboration with retail partner Avolta through its World Duty Free stores, this is the largest joint beauty event to take place at Heathrow, and will introduce travellers to the vast number of beauty brands and offers available in store, whilst elevating the passenger experience through immersive beauty activations and exclusive retail offers.

Passengers travelling through Heathrow from today (7 August) until Sunday 5 October will be treated to a multi-sensory journey that blends luxury, innovation and wellness. The campaign includes pop-up experiential zones and innovative retail activations from leading brands in the beauty industry. There will be weekly takeovers from the likes of Clinique, Jo Malone London, Molton Brown, MAC, Charlotte Tilbury, Penhaligon’s, Elemis, Parfum de Marly, Moroccanoil, Memo and La Roche Posay , as well as themed brand events in World Duty Free in Terminal 3 and immersive live, experiential events across all locations throughout the campaign.

Dedicated Beauty Bars in Heathrow’s experiential spaces will offer live masterclasses of popular products, as well as demonstrations of interactive technology such as skin analysis machines and fragrance engraving stations.

In Terminal 5’s Personal Shopper Lounge all passengers have the opportunity to enjoy complementary luxury treatments before their flights, including massages and luxury face treatments from La Mer, Estée Lauder, Elemis and Molton Brown.

A brand-new exclusive offer will also be available. Shoppers spending £200 on three or more beauty items – across skincare, fragrance, suncare and makeup – will receive a free luxury beauty bag filled with products worth up to £200. Elizabeth Arden, Elemis, Benefit, Amouage and Moroccanoil are amongst the brands featured in the beauty bag, which is available in all main World Duty Free stores and via Reserve & Collect. Heathrow Rewards members can also earn double points (up to 1000) on qualifying beauty purchases.

Heathrow’s food and beverage outlets will be serving bespoke dishes with a focus on the campaign’s themes of health and wellbeing. Passengers can enjoy Poke bowls at Yo Sushi, Herbal teas at Fortnum & Mason, Clean Green smoothies at Jones the Grocer, and a delicious Firecracker chicken salad at Leon.

This campaign comes after Heathrow has recently announced a £10billion private investment plan, which includes creating new space within existing terminals. From smoother journeys to new lounges, shops and restaurants, the changes will make Heathrow a more enjoyable, resilient and efficient hub for millions of passengers each year.  

Nancy Stewart, Head of Duty Free, Luxury, Fashion and Shopping Services at Heathrow, comments: “This campaign is a celebration of all things beauty, wellness and innovation – and is the largest beauty event ever to take place at Heathrow. We’re proud to offer our passengers an elevated retail experience that reflects our commitment to making every journey better.”

Eve Fifer, Commercial Director UK at Avolta continues, "Redefine Your Beauty is a fantastic example of what happens when great collaboration meets a bold ambition. Together with Heathrow and our brand partners, we’ve created a campaign that brings beauty to life in new, exciting ways, elevating the passenger experience through immersive moments, exclusive offers, and the very best of global beauty. We’re proud to be part of this milestone event that puts travelers and innovation at the heart of the journey."

Notes to editors

Beauty Bag offer:

  • The Gift with purchase offer will be live for duration of the campaign (while stocks last).
  • Offer: Spend £200 on 3 beauty products to qualify (beauty includes fragrance skincare, suncare and make up).
  • Gift with purchase includes a bag and products worth £200.
  • Available in all main World Duty Free stores and with Reserve & Collect orders over the spend threshold after discount.
  • Brands include:
    • Moroccanoil
    • Elizabeth Arden
    • PUIG Penhaligon's
    • BYREDO
    • P20
    • MEMO
    • Benefit
    • Amouage
    • Molton Brown
    • Elemis
    • Versace
    • Esté Lauder
    • Parfum De Marly COTY Marc Jacobs
    • Augustinus Bader
    • Charlotte Tilbury

Treatments available in Terminal 5’s Personal Shopper Lounge:

  • Molton Brown Signature Hand & Arm Massage – 20mins 
  • La Mer Accelerated Renewal Luxury face treatment – 10-15mins
  • Estée Lauder Age Reversal Sculpt Ritual (face & eye) 10-15mins
  • Estée Lauder Age Reversal Glow Ritual (face & eye) 10-15mins
  • Estée Lauder Age Reversal Sculpted Glow Makeup Ritual 10-15mins
  • Estée Lauder Age Reversal Eye Sculpt & Glow Ritual 5mins
  • Estée Lauder Neck & Shoulder Massage 5mins
  • Elemis Fly & Go Ultrasonic Peel 10mins
  • Elemis Fly & Go Cryotherapy 10mins
  • Elemis Fly & Go LED Mask 15mins

Food and drink options:

  • Yo Sushi: Poke Bowl
  • Pilots: Shakshuka
  • F&M: Herbal tea selection
  • Plane Food: Steamed seabream with romesco Granola Bowl
  • TRG – Jones the Grocer: Seabass & noodle bowl Clean green smoothie
  • SSP – Evergreen: Flaked roasted salmon with lentil and green chickpea salad
  • Leon: Firecracker chicken salad
  • TRG – Wild Olive: Salmon fillet & Vegetable bowl

About Heathrow

Heathrow is the UK’s international gateway and the largest airport in Europe – connecting to 230 destinations across 85 countries. The airport welcomes over 200,000 passengers on roughly 1,300 flights each day, and serves as Britain’s hub for trade, tourism and investment. Over 80,000 colleagues work at Heathrow – the airport directly employs about 10% of them, with the rest working for Team Heathrow partners including airlines, ground handlers and retailers.

About Avolta

Avolta is a leading global travel retail and F&B player. With the traveler at its strategic core, Avolta maximizes every moment of the traveler’s journey through its combination of travel retail and travel food & beverage, passion for innovation and excellent execution. Avolta’s well-diversified business across geographical, channel and brand portfolio pillars operates in 70 countries and 1,000 locations, with over 5,100 points of sale across three segments – duty-free, food & beverage and convenience – and various channels, including airports, motorways, cruises, ferries, railways, border shops and downtown. An inherent element of Avolta’s business strategy is aiming for sustainable and profitable growth of the company while fostering high standards of environmental stewardship and social equity – making meaningful impact in the local communities. The company’s access to 2.5 billion passengers each year reinforces the power of its more than 77,000 people, committed to surprising guests and delivering solid execution, supporting the company in creating value for all stakeholders