Heathrow press releases

12 May, 2014

Heathrow traffic and business commentary April 2014

new Terminal 2

Heathrow CEO Colin Matthews said:

“Our capital programme and continuous operational improvements have supported record customer satisfaction levels, with the proportion of passengers rating their journey as ‘very good’ or ‘excellent’ increasing from fewer than half six years ago, to a record high of 80% this quarter. With the brand new Terminal 2 set to open on 4 June, we hope to improve those scores further in 2014.”

ASQ – Airport Service Quality is an independent quarterly passenger satisfaction survey by Airports Council International benchmarking airports around the world


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