Heathrow press releases

30 November, 2012

Santa Lands at Heathrow

Santa roof - FINAL

'Twas the flight before Christmas…

When all through Heathrow,
Making every journey better, had a yuletide echo;
The presents were hung by the gate room with care,
In hope that Secret Santa soon would be there;

The passengers were all nestled, ready to fly,
When some were surprised with perfume and mince pie;
The Captain tipped his cap, his crew stood to stare,
Flyers delight at Omega and a Hamley's teddy bear;

When out on the airfield a laughing did arise,
As a jolly man and his reindeers landed from out' wintry skies;
Away to the window for the Christmas boarding call,
With Secret Santa surprises and gifts for one and all!

Santa’s arrival marks the beginning of 24 days of unexpected surprises for the lucky 4.3 million passengers travelling through Heathrow, making their journey even more memorable as they make their way through the airport for Christmas

Today, Heathrow surprised six passengers arriving in the UK with Ipads to stay in touch with loved ones whilst they are away. Other gifts, which will be given away at random over the next three weeks, include his and hers designer watches from Watches of Switzerland worth £5,000, festive Hamley’s teddy bears to surprise children in baggage reclaim, Oakley winter survival kits for passengers flying off for a ski trip.

Clues to the identity of the daily surprises will be posted on Heathrow’s Secret Santa Facebook page, giving many passengers a fun, festive and memorable journey through Heathrow. This is the first time the airport has surprised passengers in this way.

Friday 21 December is expected to see the most departures from Heathrow with 123,000 passengers heading off to join their loved ones as they celebrate Christmas abroad. Santa will be on hand in his grotto that day to help with any last minute present requests. Elves will be handing out mince pies and 100 bottle of fragrance from World Duty Free, helping passengers get in the festive spirit.

Carol Stokes, Head of Passenger Experience at Heathrow said; “The Christmas holidays are an exciting time for Heathrow and for the many families, friends and couples making the most of the festive break. We want to make sure the 4.3 million passengers travelling through Heathrow during December have a smooth journey with a touch of Christmas magic”.

For more information please contact the Heathrow press office on 0208 745 7224 or email heathrowmediacentre@baa.com

Notes to editors:

  • Brands involved in the 24 days of surprises include; Apple, Oakley, Lacoste, Jimmy Choo, World Duty Free, Ted Baker, No 1 Traveller, Expo art gallery, Heathrow Express, Rhubarb, Hamleys, Godiva, Sunglass Hut, Police, Hackett, WHSmiths, Caviar House.
  • Passengers travelling through Heathrow can benefit from two new shopping services which have launched in time for Christmas;

o Online shopping with ‘Heathrow Boutique’ allowing passengers to browse and reserve purchases before they arrive at the airport www.heathrow.com/boutique

o Home delivery service ‘Heathrow delivered’ to have purchases delivered for free to any UK mainland residential address free - WorldPoints members can benefit from this service with purchases of £300 (or £500 for non-members)

  • There are also a host of other exciting activities passengers can take advantage of this Christmas including:

o Appearances from Santa (14-23 Dec)

o Carol singers in all terminals

o Even more Journey Team members on hand to help passengers

o Chocolate treat giveaways for children

o Family lanes in security

o Play areas in all terminals

o Arts and craft sessions for children
Full details of activities are available at Heathrow.com/Christmas


Heathrow Airport media centre
Heathrow Airport
Email: media_centre@heathrow.com
Telephone: +44 (0)20 8745 7224