Heathrow press releases

13 April, 2015

Singapore Airlines' new 'Home away from Home' SilverKris Lounge opens in Heathrow's T2

Singapore Airlines SilverKris Lounge

 

Singapore Airlines has unveiled its brand new SilverKris Lounge at Heathrow, following the airline’s recent move into Heathrow’s Terminal 2.

Designed by renowned architectural and interior design firm ONG&ONG, the new Heathrow SilverKris Lounge for First and Business Class customers follows Singapore Airlines’ worldwide ‘home away from home’ concept, which is thoughtfully designed and modelled to provide a sense of ‘being home’. The new lounge will make London the airline’s third city to feature these designs, as part of a network-wide upgrade programme.

Flexible Spaces

Located in T2B close to gate B36, Singapore Airlines’ SilverKris Lounge welcomes customers with a signature batik design screen; an element common across lounges featuring the new design and similar to those already seen in Sydney and Hong Kong.

With separate areas dedicated to First and Business Class customers, a total of 208 seats will be offered, complete with roving hosts to look after guests throughout their stay. In First Class, customers will be proactively provided with an at-seat service, including a choice of welcome drinks on arrival, together with a hot towel service similar to that experienced on board.

For the first time in London, customers will be able to enjoy flexible and dedicated spaces, from specific dining and living areas, to specially designed productivity pods, Singapore Airlines’ new signature armchairs and even private cove areas exclusive to London. Customers will have every opportunity to relax and feel at home whatever their preference.

As part of the design, a completely new Gallery space is also offered close to the entrance and accessible to both First and Business Class customers. Providing a residential feel including curated art pieces, the space offers selected self-service drinks and snacks, as well as a travel concierge facility for anyone needing some quick assistance with flights and seating. Additionally, the space will provide the focus for a range of cultural and calendar-linked events and showcases throughout the year – such as around Christmas or Lunar New Year.

Food & Drink

A familiar ‘taste of Singapore’ theme will feature in the new lounge,  incorporating a selection of freshly cooked food using only fresh ingredients, as well as complementary wines, beers, spirits and champagne relevant to each lounge. The lounge menus are changed regularly to suit frequent fliers, incorporating authentic local culinary delights cooked freshly by on-site chefs, complementing the overall in-flight offerings.       

First Class customers will benefit from both a self-service buffet area and an à la carte offering, where five different à la carte menus will operate throughout each day. At least two different menus will be available at any one time to ensure a wide selection of choices, including iconic dishes from Singapore such as Laksa and Hainanese Chicken Rice. These dishes will feature alongside traditional English fare, such as the afternoon tea menu, which is expected to become a firm favourite.

Business Class customers will enjoy a self-service buffet, still offering menu items cooked freshly on-site using only fresh ingredients and which will also provide variety across both Asian and Western dishes throughout the day. In a new feature, the Business Class lounge also includes a bar area, complete with a professional bar tender, where customers can enjoy a range of premium drinks, including freshly prepared cocktails. First Class guests will also have access to visit the bar area should they wish.

Wilson Yong, General Manager Singapore Airlines UK & Ireland, commented: “Our new SilverKris Lounge at Heathrow brings Ong&Ong’s ‘home away from home’ concept to the UK and Europe for the first time. We are already renowned for providing a warm, authentic and personalised service in the air and our new London lounge will help us deliver this in new ways on the ground too. We believe the familiar, homely environment will be hugely well received by our customers as we provide them with comfort and the feeling of being taken care of at every step of their journey”.

Stephen Wilkinson, Heathrow’s Property Director, said: ‘We’re extremely proud to welcome Singapore Airline’s SilverKris Lounge to Terminal 2. Our passengers expect a premium experience when they choose Heathrow and the SliverKris Lounge is a perfect complement to the Terminal 2 experience.’

The new SilverKris Lounge will be managed and operated by Singapore Airlines’ brand new partner, Sodexo; a company well regarded for the quality of its catering services and familiar with running airport lounges. Selected homeware displays are provided as part of a new partnership with UK company Culinary Concepts, where pieces complement and reflect the contemporary UK home to match the lounge’s location.

Lounge access is available for Business and First Class customers travelling with Singapore Airlines or other Star Alliance carrier, as well as eligible Singapore Airlines KrisFlyer and Star Alliance Gold customers and their guests.

Summary of services

 

First Class Lounge

Business Class Lounge

Total Seating Capacity

50 seats

158 seats (inc. Gallery)

Opening Hours

0715 – 2200 daily

Gallery

Available to both First and Business Class customers – a self-serve area close to the lounge entrance, also providing travel assistance. Seats 16

Living Room

Yes – seats 15

Yes – seats 67

Dining Room

Yes – seats 14

Yes – seats 28

High Counter

No

Yes – seats 21

Bar

Access to Business Class bar

Yes – seats 4

Tasting Room

Yes – seats 7

No

Productivity Pods

Yes – seats 6

Yes – seats 10

Hub

Yes – seats  6

Yes – seats 12

Separate Meeting Area

No

Yes

Children’s Play Area

No

Yes

Signature Armchairs

Yes

Yes

Private Coves

Yes – 2

No

A la carte dining

Yes

No

Roving Host Service

Yes

Yes

Menus

Five à la carte menus available throughout the day – at least two running at any one time

Buffet only

Buffet area

Yes – food and drinks

Yes – food and drinks

Showers

Yes - 2

Yes - 4

 

Editors’ Notes:

  • The new design concept first launched in Sydney, 2013 and can also be seen in Hong Kong. The new design concept will be progressively introduced to all of SIA's SilverKris Lounges in 15 cities; Adelaide, Bangkok, Brisbane, Hong Kong, Kuala Lumpur, London, Manila, Melbourne, New Delhi, Perth, San Francisco, Seoul, Singapore, Sydney and Taipei.

About Singapore Airlines:

A premium full service carrier and the world’s most awarded airline, Singapore Airlines (singaporeair.com) flies five times daily from London Heathrow and Manchester to Singapore and beyond. With a route network spanning 100 destinations in 35 countries, relax on board modern aircraft and fly in comfort thanks to unrivalled inflight service.

About Sodexo in the UK & Ireland:

Sodexo employs around 35,000 people, and delivers services that improve the quality of life to clients at some 2,000 locations in the corporate, healthcare, education, leisure, justice and defence sectors. With an annual turnover of more than £1bn, Sodexo delivers a range of services ranging from catering, cleaning, reception to asset management, security, laboratory and grounds maintenance services, enabling clients to focus on their core business.

About Culinary Concepts:

Culinary Concepts (culinaryconcepts.co.uk) was started over 15 years ago by founders James Denton and Kate Jerome. Their mission was and remains to this day, to create a company that specialises in designing innovative items for the tabletop and home - not only beautiful but functional and affordable. 1999 saw the exciting launch of the brand at the Ideal Home Show, London and a platform to provide our customers with high quality affordable stylish cutlery. Since then, they have acquired a reputation as a leading designer and supplier of stainless steel cutlery, table and homewares, design-led gifts and lanterns. Every season they launch more and more on-trend, creative collections and because of this, Culinary Concepts is proud to be leading the way in contemporary tableware.