Heathrow press releases

12 March, 2015

Heathrow – best of the best, again

Fortnum & Masons Terminal 5



Heathrow’s passengers have for the first time recognised the airport as the ‘Best in Western Europe’ at this year’s World Airport Awards. As well as this new accolade, Heathrow has once again been praised for the quality of its shops, restaurants and terminals and has received the award ‘Best Airport for Shopping’ for a sixth time and ‘World’s Best Airport Terminal’ for Terminal 5 for a fourth year in a row.

The Skytrax World Airport Survey is widely regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across 388 airports. The World Airport Awards are independent of any airport control or input and are therefore an impartial benchmark of airport excellence and quality.

The last twelve months have been a big year for Heathrow. Since 2003 Heathrow has invested £11 billion across all of its terminals. When Terminal 2 opened last year, Heathrow became the first airport in the world to have its own personal shopping lounge, two restaurants created by Michelin starred chefs including The Perfectionists’ Café by Heston Blumenthal and a John Lewis shop.

Following an investment of more than £40 million and 18 months’ worth of work, January 2015 saw the reveal of Terminal 5’s latest luxury shopping re-development.  Louis Vuitton, Cartier, Rolex, Fortnum & Mason and Bottega Veneta now joined the line-up at Terminal 5, cementing the airport’s fashionable reputation amongst frequent flyers. The terminal now has a collection of 22 fashion and luxury brands, each of which has been beautifully re-designed to echo the store’s flagship location.

Heathrow has also made a number of key improvements to the airport including the introduction of a dedicated a team who speak 38 languages who are ready to help passengers with their journey. The airport also offers free attended play areas, over 100 free beauty treatments, on-board picnic options at all restaurants and fantastic connections to London.

Normand Boivin, Heathrow’s Chief Operating Officer said: “We’re incredibly proud to be awarded ‘Best Airport in Western Europe’ for the first time this year, and for Terminal 5 to have received ‘Best Airport Terminal in the World’ for the fourth year running. We’re also delighted to be recognised so consistently for our range of shops and restaurants. Last year was an important and successful one for us which saw the culmination of an £11bn investment programme in the smooth opening of Terminal 2 – a terminal of world firsts. We work hard to make sure every passenger’s journey is the best experience it can be and our ambition now is to take Heathrow from being the best airport in Western Europe, to one of the best in the world.”

Notes to Editors

Personal Shoppers

Heathrow offers complimentary Personal Shopping for customers looking for a personal touch. Bringing together over 400 outlets at the airport, passengers can book a bespoke consultation with an accredited stylist either ahead of time or on arrival at Heathrow. The Personal Shopping team is on hand from the first to the last flight to offer assistance in 38 languages.  Whether you need help putting together a new look for a special occasion, are on the hunt for that perfect travel accessory or need some gift ideas for that special someone, our team are always ready to lend a helping hand. heathrow.com/personalshopper


Personal Shopping Lounge

A worldwide first, Terminal 2 features a dedicated lounge where passengers can browse, try and purchase a specially curated selection of products in a comfortable and private consultation suite. Matching the variety and quality of London’s most iconic shopping districts – Bond Street, Piccadilly Arcade, Regent Street, Knightsbridge – Heathrow’s exclusive Personal Shopping service gives customers access to more than 140 brands bringing together Chanel, Gucci, Dior and more, all in one place. The lounge also has free Wi-Fi and an information display screen so passengers are kept up-to-date with the latest flight details.


On-board picnic service

Heathrow is the only airport in the world to provide passengers with an on-board picnic offering from every one of its restaurants. Available all year round and with 118 outlets such as Caviar House, Heston Blumenthal’s The Perfectionists' Café and Gordon Ramsay’s Plane Food offering on-board picnic options, travellers can enjoy first class dining at 30,000 feet whenever they fly from Heathrow.


Further services:

  • Over 100 free beauty treatments available at all terminals - from a hand massage to a pre-flight facial from brands such as Crème de la Mer and Jo Malone
  • Heathrow is the only airport in the world to have two restaurant’s created by Michelin starred chefs – The Perfectionists’ Café by Heston Blumenthal and Plane Food by Gordon Ramsay
  • Award-winning lounges including independent lounges for passengers not flying in a premium class – No. 1 Traveller and Plaza Premium
  • Passengers can save up to 40% on purchases at Heathrow and reserve these items before they fly at www.heathrow.com/boutique
  • All restaurants, chemists and newsagents at Heathrow are benchmarked against the high street making sure passengers don’t pay more when they fly from the airport.