Heathrow press releases

10 September, 2013

Caffè Nero to open three unusual stores at Terminal 2

Caffe Nero

Caffè Nero has today announced that it will be opening three customised stores at the UK’s newest airport terminal, to be known as Heathrow Terminal 2 : The Queen’s Terminal, in June 2014.

Caffè Nero, the European coffee house brand which specialises in gourmet espresso-based coffee, will be opening two units in arrivals and one airside, offering customers several new elements and features alongside its normal high quality coffee and speed of service. The total size for the three units will be over 11,500 square feet offering over 350 covers, the largest amount of space awarded to a food and beverage brand at Terminal 2.

The biggest of the three cafes will be located in arrivals, and will feature a number of artisanal food products in a Farmers Market format. It will also house a Coffee Roasting Room. There will also be specifically designed areas to address different customers’ needs ranging from comfortable family-friendly private booths to a business hub catering for work in transit.

As part of Caffè Nero’s national music programme which supports up-and-coming artists, a stage will be a permanent feature of the café from which musicians will perform regularly for visitors. To reflect Caffè Nero’s European heritage, an authentic Piaggio scooter will stand at the Farmer’s Market entrance, and adjacent will be interactive touch screens that showcase Caffè Nero's menu in a variety of languages.

In Terminal 2’s airside satellite, alongside Caffè Nero's gourmet espresso based coffee, as a UK airport first, passengers will be able to enjoy deli-style food, Italian Prosecco, Italian wines and Italian beers. To top it off, the new unit will have one of the best views in the airport overlooking the runway. There will be several new design features used in the cafe including traditional wooden workbenches and authentic bespoke counters that will display deli-style Italian inspired food.

Gerry Ford, Chairman and Founder says;

'From handcrafted and locally roasted award-winning coffee to deli-style, Italian influenced food, our aim is to bring premium Italian products with provenance to the customer – to taste there or take away from the airport.'

Muriel Zingraff-Shariff, Heathrow’s retail director said;

‘We set the bar high for retailers wishing to join Terminal 2. Caffè Nero has exceeded our expectations with innovative concepts that put the theatre of coffee and Italian culture at the heart of the experience for passengers.’


Notes to editors

About Caffè Nero:

Ever since we opened our first café in 1997, Caffè Nero has been dedicated to two things: creating the very finest handcrafted Italian coffee and providing a warm and relaxing atmosphere in which to enjoy it.

Caffè Nero Group Ltd is the largest independent European coffee house group with over 600 stores in the UK, Poland, Cyprus, Turkey, and the UAE. Caffè Nero is still a family-owned business and continues to be one of Europe's most successful and consistent retailers with 62 quarters of positive like for like sales growth since its inception 16 years ago.

Amongst its accolades, Caffè Nero was recently voted the best tasting coffee on the high street by Independent Consumer Magazine Which?, and has been ranked ‘best UK coffee house brand’ and ‘best coffee quality’ by Allegra Strategies for more than a decade


About Caffè Nero in Heathrow T2

T2 Hub (airside) approx 4600sqft.

Number of covers 109

T2 Landside 6290sqft (main arrivals)

Number of covers 227

Kiosk land side (domestic arrivals) 820sqft


Julia Gillam
Email: julia_gillam@heathrow.com